Welcome to BrightHouse Pro.

These Terms & Conditions apply to all services provided by BrightHouse Pro (“we”, “our”, or “us”). By requesting a quote, making a booking, or allowing us to carry out work at your property, you agree to the following terms.

1. Our Services
BrightHouse Pro provides professional cleaning services including:

• Residential Carpet Cleaning
• Commercial Carpet Cleaning
• Upholstery Cleaning
• Rug Cleaning
• Stain Removal Treatments
• Odour & Pet Treatment
• Carpet Protection Treatments

All services are carried out with professional equipment and appropriate cleaning methods based on the condition and type of material being cleaned.

2. Quotes & Pricing
All quotes are based on the information provided by the customer.

Final pricing may change if:

• Additional rooms or furniture require cleaning
• Heavy soiling or staining is discovered
• Access to the property differs from the original booking
• Extra services are requested during the appointment

Any additional charges will always be discussed with you before work proceeds.

3. Bookings
Bookings can be made online, by phone, or via email.

A booking is confirmed once accepted by BrightHouse Pro.

We reserve the right to decline bookings where:

• Access is unsafe
• Information provided is inaccurate
• The requested service cannot be completed safely

4. Cancellations & Rescheduling
If you need to cancel or reschedule, please notify us as early as possible.

• More than 24 hours’ notice: No cancellation fee.
• Less than 24 hours’ notice: A cancellation fee may apply.
• If our technician arrives and cannot access the property, a call-out fee may be charged.

5. Access to Property
Customers are responsible for ensuring:

• Safe and clear access to the property
• Electricity and water are available if required
• Parking is available where reasonably possible
• Pets are secured during the service

Delays caused by restricted access may result in additional charges.

6. Furniture
Our technicians will move light furniture where practical.

For safety reasons we do not move:

• Pianos
• Large cabinets
• Entertainment units
• Beds with fragile frames
• Heavy appliances
• Antique or delicate furniture

Customers are responsible for removing fragile items before our arrival.

7. Stain Removal
While we use professional stain removal techniques, we cannot guarantee complete removal of every stain.

Results depend on factors including:

• Age of the stain
• Previous cleaning attempts
• Type of carpet or fabric
• Dye damage
• Chemical reactions
• Wear and tear

Permanent stains or fibre damage cannot always be reversed.

8. Drying Times
Drying times vary depending on:

• Ventilation
• Weather conditions
• Humidity
• Carpet thickness
• Cleaning method

Most carpets dry within 4–12 hours, although some may take longer.

Customers should follow the aftercare advice provided by our technicians.

9. Customer Responsibilities
Before our arrival, customers should:

• Remove valuable or fragile items
• Secure pets
• Inform us of any existing damage
• Notify us of special fabric or flooring concerns
• Ensure someone over 18 years old is available if required

10. Satisfaction Guarantee
We take pride in delivering high-quality work.

If you believe a service has not been completed satisfactorily, please contact us within 48 hours.

Where appropriate, we will arrange to inspect the work and, if necessary, return to address any genuine workmanship concerns.

11. Limitations of Liability
BrightHouse Pro will exercise reasonable care while providing services.

However, we are not responsible for:

• Existing damage
• Wear caused by age
• Pre-existing stains
• Colour fading
• Loose seams
• Shrinkage due to previous damage
• Manufacturing defects
• Items not disclosed before cleaning

Our liability is limited to the value of the cleaning service provided unless otherwise required by New Zealand law.

12. Health & Safety
For the safety of our staff and customers:

• Children should be supervised during cleaning.
• Pets should be kept away from working areas.
• Customers should avoid walking on damp carpets until advised.
• Technicians may refuse work if conditions are unsafe.

13. Payments
Payment is due upon completion of the service unless alternative arrangements have been agreed in writing.

We accept approved payment methods as advised at the time of booking.

Late payments may incur additional recovery costs where permitted by law.

14. Promotions & Discounts
Promotional offers:

• Must be applied at the time of booking.
• Cannot be redeemed after payment.
• Cannot be exchanged for cash.
• Cannot be combined with other promotions unless stated.

BrightHouse Pro reserves the right to modify or withdraw promotions at any time.

15. Website Use
The content on this website is provided for general information only.

You agree not to:

• Copy or reproduce website content without permission.
• Use the website for unlawful purposes.
• Attempt to interfere with website security or functionality.

All website content remains the property of BrightHouse Pro unless otherwise stated.

16. Privacy
Any personal information provided to us is used only for:

• Managing bookings
• Providing cleaning services
• Customer communication
• Quoting and invoicing
• Improving our services

We do not sell or rent your personal information to third parties.

17. Force Majeure
We are not responsible for delays or cancellations caused by circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Traffic disruptions
• Equipment failure
• Government restrictions
• Public emergencies

18. Changes to These Terms
BrightHouse Pro may update these Terms & Conditions at any time.

The version published on our website at the time of your booking will apply to your service.

19. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.

Any disputes shall be subject to the jurisdiction of the New Zealand courts.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

BrightHouse Pro

Phone: 022 100 3200
Email: info@brighthousepro.co.nz
Service Area: Auckland, New Zealand